Refund & Returns Policy

Last updated: June 13, 2026

Thank you for shopping at WATT-A-GADGET! We want to make sure you are completely satisfied with your purchase. Our refund and returns policy is designed to be fair to both our customers and our business, complying fully with Facebook and Google advertising guidelines.

1. Return Window

You have 7 days from the date of receiving your item to request a return or replacement.

2. Eligibility for Returns & Replacements

To be eligible for a return or replacement, the item must meet the following criteria:

• The item must be in its original condition, unused, undamaged, and in its original packaging.
• All accessories, manuals, and free gifts (if any) included in the original package must be returned.
• Proof of purchase (invoice or order ID) must be provided.
• If you receive a damaged, defective, or incorrect product, please contact us immediately within 24 hours of delivery with photos/videos of the product. We will arrange a free replacement.

3. Return Shipping Fee

• If the return is due to a product defect, damage during transit, or wrong item sent by WATT-A-GADGET, we will cover the return shipping costs.
• If the return is due to a change of mind, the customer is responsible for paying the shipping fee to return the product to our warehouse.

4. Refund Process & Timeframe

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 3 to 5 business days.
• We will send the refund via mobile banking (bKash, Nagad, or Rocket) or bank transfer, depending on your preferred method.
• Original shipping charges are non-refundable.

For return requests, please reach out to us on our hotline or contact us at [email protected].